GDPR Compliance Statement

Last updated: May 29, 2026

Our Commitment to GDPR

lively-tracks is committed to protecting the privacy and security of your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Data Controller

For the purposes of GDPR, lively-tracks acts as the data controller for personal information collected through our services.

lively-tracks
387 Richmond Street West, Suite 200
Toronto, ON M5V 3P6
Canada
Email: [email protected]

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill our service agreement with you
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving services and preventing fraud
• Consent: Where you have given explicit consent for specific processing activities
• Legal Obligation: Processing required to comply with legal requirements

Your GDPR Rights

Under GDPR, you have the following rights regarding your personal data:

Right to Access

You have the right to request a copy of the personal data we hold about you. We will provide this information within 30 days of your request.

Right to Rectification

You can request that we correct any inaccurate or incomplete personal data we hold about you.

Right to Erasure

You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.

Right to Restrict Processing

You can request that we restrict processing of your personal data in specific situations, such as while we verify the accuracy of disputed data.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

Right to Object

You have the right to object to processing of your personal data where we rely on legitimate interests as the legal basis for processing.

Right to Withdraw Consent

Where we process your data based on consent, you have the right to withdraw that consent at any time.

Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data violates GDPR.

How to Exercise Your Rights

To exercise any of your GDPR rights, please contact us at:

Email: [email protected]

We will respond to your request within 30 days. In some cases, we may need to verify your identity before processing your request.

Data Processing Activities

We process personal data for the following purposes:

• Providing executive notification sound design services
• Managing client consultations and service delivery
• Processing payments and maintaining financial records
• Communicating about services and support
• Improving our services based on client feedback
• Complying with legal and regulatory obligations

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

• Active service agreements: duration of service plus 7 years
• Financial records: 7 years from transaction date
• Marketing communications: until consent is withdrawn
• Website analytics: 26 months

International Data Transfers

When we transfer personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by the European Commission
• Transfers to countries with adequacy decisions
• Other legally recognized transfer mechanisms

Data Security Measures

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach.

Updates to This Statement

We may update this GDPR compliance statement from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes.

Contact Information

For questions about our GDPR compliance or to exercise your rights, please contact:

Data Protection Officer
lively-tracks
Email: [email protected]
Address: 387 Richmond Street West, Suite 200, Toronto, ON M5V 3P6, Canada