Privacy Policy

Last updated: May 29, 2026

1. Information We Collect

We collect information that you provide directly to us when you use our services, including:

• Name, email address, and professional title when you submit service requests
• Communication preferences and stakeholder information during consultations
• Payment information processed through secure third-party providers
• Usage data related to your interaction with our website

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Create custom notification sounds tailored to your needs
• Communicate with you about your service package
• Process payments and maintain transaction records
• Send you technical notices and support messages
• Respond to your requests and inquiries

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in delivering our services
• When required by law or to respond to legal process
• To protect the rights, property, or safety of lively-tracks or others
• With your explicit consent

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide you with services and as required by applicable law. Client consultation records and custom sound libraries are maintained for the duration of your service agreement plus seven years for business record purposes.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to processing of your personal information
• Request transfer of your information to another service
• Withdraw consent where we rely on consent to process your data

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our cookie practices, please see our Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this privacy policy or our data practices, please contact us at:

Email: [email protected]
Address: 387 Richmond Street West, Suite 200, Toronto, ON M5V 3P6, Canada